• You have entered a wrong Class ID.
• Class ID has 8 digits.
• Check the Class ID in the e-mail you received from us for this class.

• This is a previously completed class.
• This class is closed.

• Double check if you entered a correct Class ID.
• If it's correct, you may have logged on too early.
• You are allowed to login 5 minutes prior to the schedule.
• Check your Time Zone. We are located in California (Pacific Time Zone).
  • If you are in the Eastern Time Zone, you are 3 hours ahead of us.
• If you are in the Central Time Zone, you are 2 hours ahead of us.
• If you are in the Mountain Time Zone, you are 1hour ahead of us.
• For example, if the class starts at 5:00pm Pacific Time, it will be:
  • 8:00pm Eastern Time
• 7:00pm Central Time
• 6:00pm Mountain Time

PROXY & FIREWALL ISSUES:

AccuLive Commander users might experience problems connecting to AccuLive Network due to installed proxy or firewall in their network. AccuLive Commander should work with any firewall and router hardware/software.

Proxy Settings:

Proxy Host: Enter the IP address of your proxy server
Port: Enter the port of your proxy server receiving this request
User ID: Enter your network username if it's required
Password: Enter your network password

If you enter above information and connect to AccuLive network successfully, you may skip the following steps. Otherwise, your computer might be protected by a firewall. Please follow instructions below to solve the problem.

Firewall:

AccuLive Commander needs unrestricted outgoin TCP/UDP connections to some TCP and UDP ports. If you fail to connect to AccuLive Tutoring Network, it is likely that your firewall is blocking these and you need to open up some outgoing TCP/UDP connections. Note that this is about outgoing connections, not incoming connections. In most firewalls, you have to specify a destination port or port range to open. There are several options for AccuLive Commander to work:

1. Ideally, outgoing TCP/UDP connections to all ports (1024 ... 65535) should be opened. This option results in working most reliable. This is only necessary for your AccuLive Commander to connect the AccuLive Tutoring Network and will not make your network any less secure.
2. If the above is not possible, open up outgoing TCP connection to port 2116 to 2118 and UDP from port 8901 to 8999..
3. If opening UDP 8901 to 8999 is not possible, AccuLive Commander will switch voice communication to use TCP port 8701 to 8799. Please open up TCP port 8701 to 8799.

Still having problems?

• If you still are unable to log onto our classroom, please contact us at tech@acculive.com
• For first time user, please visit our System Requirements page for more information.